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4 agents are absent among the team 1 is on prolonged leave of absence due to rheumatic heart desease and she needs to be undergo operation. so since we are the openers we are heavily taking in calls one after the other. others in the mid shift were ask to take in calls early to accomodate calls waiting.
i still have hung over from last weeks dilemma. i was absent last friday to coz i know for sure that i cannot concentrate on taking in calls having the not so good feeling.