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i have been activated as sme for the past few weeks. at first it was good coz i was not taking in calls. but being an sme is not easy coz you have to assist your coleagues with their calls. they have calls that are difficult to assist since being an sme doesnt really mean that you know everything or you know the solutions for all the customers problem. especially when problems has something to do with the system of the customers computer. but questions navigating the software is easier. lastweek i was tasked to do the kb id tracker and acd tracker. acd tracker is easier to do but the kb id tracker takes lot more job coz you have to look at every case that my coleagues did. doing the kb id tracker is really a mess. and I did the tracker yesterday and it took me the whole shift to do it. todays shift i am not activated as sme so i have time to surf the net more and read blogs. and here is one blog site i've read today from antons blog

http://anton.blogs.com/awesome/2006/05/index.html


i like to travel go places where i've never been into. so wish i could do things like anton does